Terms & Conditions

Thank you for visiting TotalTrainingSeminars.com. This Web site is operated by Power Systems Inc. (which includes Resist-A-Ball and Total Training).

Please take a few minutes to review the Terms and Conditions related to TotalTrainingSeminars.com. Your use of this Web site constitutes your agreement to follow these Terms and Conditions and to be bound by them. Because these Terms and Conditions may change periodically without prior notice, we recommend that you review them each time you purchase products from us or use our Web site.

  Educational Classes

  Total Training Seminars Cancellation Policy

Total Training Seminars reserves the right to cancel any educational workshop or course up to 10 days prior to the event due to lack of registration. In the event a Total Training Seminar is cancelled, all attendees will be contacted via e-mail and personal phone call. Any paid registration fees will be returned in full.

  Total Training Seminars Refund Policy

Total Training Seminars will refund 100% of registration fees up to 14 days prior to the event. After the cut-off period has past, a $25 administrative fee will be charged and the remaining balance of the workshop fee will be refunded. Unfortunately, Power Systems is unable to refund class fees for cancellation requests received after the event date.

  Products

  Satisfaction Guaranteed

Power Systems is firmly committed to providing you with quality products and exceptional service. From placing your order to using our products, we want your experience of doing business with us to be completely satisfying. We have a knowledgeable, dedicated team of professionals on staff to ensure you receive the quality of products and efficient, courteous service you expect. Our goal is to always exceed our customers’ expectations. If for any reason you are not satisfied with the products or service you receive from Power Systems, please do not hesitate to let us know so we can promptly address your concerns. Power Systems is pleased to have you as a customer, and we want to continue to earn your business.

  Shipping and Processing Charges

• Shipping and processing charges are prepaid and added to each order. Please refer to Estimated Shipping Charges below.
• Small items and lightweight shipments are sent by UPS. Oversize items and heavy shipments are shipped freight carrier.
• With freight carrier shipments, the receiver is responsible for unloading and installing product(s). Inside delivery and installation are available for a fee.
• Please allow 5 to 10 days for delivery of stock items. Special order and drop ship items may take 2 to 6 weeks for delivery.
• International shipments are shipped FOB Knoxville, TN. Receiver and/or freight carrier assume responsibility for delivery after carrier takes possession of shipment.
• International orders e-mail intl_orders@power-systems.com for shipping charges, payable in US funds.

  Estimated Shipping Charges

These are estimated shipping and processing charges within the continental US and based on destination time zone. Actual charges will vary based on weight, size, and destination.

  Payment Options

• We gladly accept all major credit cards, checks, and money orders for payment. Telecheck is also available by phone. Please allow 10 business days for check clearance. All payments in US Funds.
• Small items and lightweight shipments are sent by UPS. Oversize items and heavy shipments are shipped freight carrier.
• Sorry, COD is not available.
• Purchase orders are accepted from US educational institutions, government agencies, hospitals, and organizations with approved credit. All invoices are billed Net 30 Day terms. Overdue accounts are subject to a 1.5% ($5 minimum) monthly finance charge.

  Purchase Order Instructions

All purchase orders must be mailed or faxed. No purchase orders accepted by phone. Fax toll free to 1-800-298-2057. Your purchase order must include the following:

• Purchase Order number.
• Complete billing and shipping contact names and addresses.
• Item number, description, quantity, and unit price.
• Authorized signature.
• Minimum order amount $25.

  Product Characteristics

• We are constantly updating our products. Some products may change (size, style, color) from what is shown on our Web sites or in our catalogs.
• Products may be discontinued without notice.
• Prices are subject to change without notice.

  Merchandise Return Policy

• If for any reason you find our product unsatisfactory, you may return the product within 30 days of receipt for refund or credit. Simply complete the return form found on the back of your packing list and enclose with your return.
• With the exception of shipping errors and damaged or defective product, all shipping costs are the responsibility of the purchaser. Refunds or credits are not issued for shipping charges.
• Restocking fees may apply depending on condition of items and time lapsed since purchase.
• All products are warranted free of manufacturer defects for 90 days from invoice date. No other warranty, written or implied, exists unless noted in this catalog.

  Merchandise Lost/Damaged in Shipment

• Inspect all merchandise at time of delivery before signing receipt with driver.
• Note any and all damage with the delivery driver in order to file a claim for damages. Failure to note damage may result in a claim being denied.
• Keep all original cartons and merchandise “as received” for claim inspection.
• Damage claims must be filed with the delivery carrier before merchandise can be replaced.
• Contact Power Systems Customer Service for assistance at 1-800-321-6975 (8 a.m. to 5 p.m. EST, Monday through Friday).